In this scenario, we can use the Office 365 Support and Recovery Assistant for locating for us a possible problem that prevents the task of creating a new Outlook mail profile + download the require software update or fix the problems that were discovered + create for us a new Outlook mail profile. In a scenario in which we are not aware of this requirement or in scenarios in which, although we implemented the required requirements, we still cannot complete the task of creating a new Outlook mail profile, we can use the help of the Office 365 Support and Recovery Assistant. Technically speaking, there are pre-requirements and best practices that need to be implemented before we try to configure a new Outlook mail profile for Office 365 users. One of the most common troubleshooting scenarios in Office 365 and the Exchange Online environment described as – cannot create a new Outlook mail profile.
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